Shipping & Return Policy

Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Domestic Shipping (Vietnam):

• Standard shipping (2-10 business days):
• Express shipping (1-5 business days):

International Shipping:

• Available to USA, Canada, and select countries
• Delivery time: 7-21 business days
• Customs duties and taxes may apply and are the responsibility of the customer

Tracking: You will receive a tracking number via email once your order ships.

Return Window: We accept returns within 5 days of delivery.

Eligible Items:

• Items must be unworn, unwashed, and in original condition
• All original tags must be attached
• Items must be in original packaging
• Incorrect item sent
• Manufacturing flaw
• VIDEO OPENING OF DELIVERED PACKAGE NEEDS TO BE INCLUDED

Non-Returnable Items:

• Sale or clearance items
• Items marked as final sale
• Worn or damaged items

Return Process:

1. Contact us at necessie@gmail.com to initiate a return
2. We will provide you with return instructions
3. Ship the item back to us using a trackable shipping method
4. Refunds will be processed within 5-7 business days after we receive your return

Return Shipping Costs:

• Customer is responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service

Exchanges:

• No size exchange is possible