Frequently asked questions
Find answers to common questions about our products and services
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Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. International orders may be subject to customs duties and taxes. Please check our Shipping and Returns page.
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Please check our Shipping and Returns page.
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Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
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We accept Paypal, Credit Card/Debit Card, ApplePay, GooglePay, Samsung Pay and Direct Bank Transfers. Please select OnePay to make payment for Credit/Debit card, ApplePay, GooglePay, Samsung Pay and any other cards. Please contact us directly on IG or by Email to place an order through Direct Bank Transfer.
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Generally, we recommend hand washing or gentle machine wash in cold water and air drying to maintain quality.
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If you have not received your order, please contact us as soon as possible so we can begin working with the courier to locate your parcel or, where applicable, initiate a claim with the shipping carrier. We kindly ask that customers cooperate with both Necessie and the courier throughout the investigation process. This may include confirming delivery details, contacting the local courier, or completing any documentation required by the shipping carrier. While Necessie is committed to assisting every customer and will work closely with the courier to reach the best possible outcome, reimbursement or replacement is subject to the courier's investigation and claim process. If a customer chooses not to cooperate with Necessie or the shipping carrier during the investigation, we may be unable to pursue the claim on their behalf, and any eligibility for a refund or replacement may be forfeited.